Lessons Learned from United Airlines: How You Can Embrace HR as a True Leadership Partner

Hireology

United Airlines faced a variety of scandals in 2017. From a passenger being dragged off a plane to a child being kicked out of a seat, to several pets dying on board, United Airlines needed to figure out a way to improve customer service and reshape its reputation.

Can You Hear Me Now? Hiring a Competitor’s Star or Day-Old Bread?

Fistful of Talent

In the Talent Acquisition world, hiring a big name player from a competitor can be a huge “get,” or it can backfire. I thought hiring stars was what we want.” First, the good hire. United Airlines recently hired a top exec from American, and it led to a Fortune article titled, How a New Hire Added $1.5 Billion to United Airline’s Market Cap. billion on news that it had hired Kirby as president, away from rival American Airlines.

The problem with hiring for ‘culture fit’

Workable

Culture fit is trending again—but not in a good way. In the 70s, organizational psychologist John Morse conducted an experiment on company culture fit and found that workers whose personalities matched their jobs felt more confident about their job performance. In the 90s, hiring for culture fit hit the mainstream. Southwest Airlines famously screened job candidates based on their willingness to provide offbeat, fun experiences for passengers. Blog Culture

How Southwest Airlines Built a Stand-Out Employer Brand in 5 Steps

Linkedin Talent Blog

At Talent Connect 2017, she described the work Lippincott did with one company in particular — Southwest Airlines —to help refresh the company’s employer brand in order to resonate with employees and customers. Image from Southwest Airlines.

3 Examples of Great Organizational Culture You Can Learn From

Indeed

Many organizations struggle to create a memorable and magnetic workplace culture, and it’s no wonder. Culture is tricky to define, and takes time and effort to build. One thing is clear: strong organizational culture is a powerful talent attractor. Hire for cultural fits.

Building Your Company’s Culture

NextWave Hire

Culture comes from the top. In fact, when we heard the term “Chief Culture Officers” we immediately thought how apt this was to describe anyone in a leadership position within a company. In this interview, Jared Lafitte he tells us about his theory on culture, and why the leaders in organizations need to act like Chief Culture Officers. I also write regularly for a variety of publications on leadership and culture.

How To Fix a Crappy Company Culture

Recruiting Daily

Every company these days seems pretty preoccupied with the concept of corporate culture; you can’t simply get away with providing a steady job or living wage for workers, it seems. The Strange Customs of Company Culture. Managing Company Culture By Example.

3 Examples of Great Organizational Culture You Can Learn From

Indeed

Many organizations struggle to create a memorable and magnetic workplace culture, and it’s no wonder. Culture is tricky to define, and takes time and effort to build. One thing is clear: strong organizational culture is a powerful talent attractor. Hire for cultural fits.

Tip #2 From Best Place to Work Winners

Glassdoor for Employers

This year, the main themes uncovered thus far are creating a winning culture and this next tip: focusing on your people. Employer Branding Recruiting Hiring Employment Branding Best Places to Work southwest airlines

4 Steps to Cultivate Company Culture

Recruiterbox

Culture can either immunize or infect a company. Good culture can revitalize and motivate. Negative culture increases employee absences and turnover while decreasing their overall productivity while at work. In the webinar, he lays out four steps to cultivate company culture.

Building Your Company's Culture

Recruiting Blogs

Culture comes from the top. In fact, when we heard the term "Chief Culture Officers" we immediately thought how apt this was to describe anyone in a leadership position within a company. In this interview, Jared Lafitte he tells us about his theory on culture, and why the leaders in organizations need to act like Chief Culture Officers. I also write regularly for a variety of publications on leadership and culture. Be Your Company's Chief Culture Officer.

Recruiting for Culture Fit? There’s One Big Problem With Your Strategy, and It Starts With the Letter D

1-Page

It’s less work to figure out the complex art and science of who to hire – you can look at every successful employee as a blueprint for the next. Zappos instituted a culture fit interview to test for compatibility. Somewhere along the way, culture fit morphed into a monster.

Best Places to Work Starts With Hiring

Glassdoor for Employers

At Southwest Airlines , our world-famous culture and reputation for putting our people first allows us to recruit the best. We know we’re lucky to have inherited this culture from our legendary founders, who entrusted us to maintain what’s special about the LUV Airline.

The Top-Rated Workplaces in 2019

Indeed

Following Adobe, we see a few familiar names: social media giant Facebook and Southwest Airlines rank second and third, respectively, with Facebook placing in the top five for the third year running and Southwest Airlines placing in the top five for the fourth year in a row. .

Staffing News of the Day, September 17, 2013

Staffing Talk

How hiring and HR build customer service cultures at Mayo Clinic, Four Seasons hotels, Apple and Southwest Airlines. A slower than expected economic recovery is complicating plans by the feds to reduce their stimulus spending, as hiring tapers off and consumers cut spending.

The One Value That Has Helped Lyft, JetBlue, and More Build Outstanding Company Cultures

Linkedin Talent Blog

According to Erica, when companies encourage employees to bring their true selves to work, they create a company culture where employees can build genuine connections with their coworkers and feel a sense of purpose, which in turn helps the company succeed. Company Culture

The Golden Rule of Recruiting: Building an Authentic Hiring Brand

ConveyIQ

Hiring the best people and retaining top talent are on the minds of every HR professional and leader out there. Building a package that is genuine and true to your company culture. Southwest Airlines does fun-loving customer service.

Not a Whole “Lotto” Thought Went Into That Decision, United

Fistful of Talent

You’ve all read about United Airlines replacing bonuses with a lottery and trying to tie it to their Core4 mission to become “known as the most caring airline in a highly-competitive industry” It didn’t go over so well. “When I win the $100,000 drawing…I am going to hire some young kid to write my 84,000 teammates each a check for $1.19 In fairness, the airline industry is still largely rule-based and for a good reason – safety.

Here’s The One Big Takeaway From LinkedIn’s Most Popular Job Posts

Fistful of Talent

Yes, people who claim that a company’s brand isn’t a huge game changer when it comes to recruiting and hiring the best talent simply don’t know what they’re talking about. Corporate Sales Account Manager – Southwest Airlines. Or, that companies like HBO, Southwest Airlines, Royal Caribbean Cruises, Michael Kors, and the BBC made the list? Employment Branding and Culture John Hollon branding Corporate Brand employment brand john hollon LinkedIn

5 Steps to Writing Good Employer Brand Content

Proactive Talent

The content published on employer sites represents not only your company but your employee's experience, workplace culture, and gives you the ability to humanize your brand through great storytelling. Companies like Southwest Airlines, for example, have excelled at this and if you've ever taken a flight you'll see it by the upbeat, fun-hearted nature each and every employee has. This type of content makes Southwest Airlines a best in class company to work for.

7 Hiring Rules That Richard Branson Lives By

Linkedin Talent Blog

And, he credits much of his success to one thing: hiring the right people and, as a result, building unstoppable teams. Below are the seven hiring rules he has followed to hire people who will drive Virgin to ultimate success: 1. They also keep our company culture vibrant.”.

SilkRoad Connections 2018 Agenda Spotlight: Talent Acquisition

SilkRoad

Source of Hire – SilkRoad’s Justin Dennis – Tuesday, May 1. SilkRoad’s Top Sources of Hire Report is back with an analysis of millions of applications, and hundreds of thousands of interviews and hires. New Hire Orientation, the Southwest Way.

Recruitment & The Battle to Tackle The Gender Pay Gap

Social Talent

Airlines seem to be the biggest culprits when it comes to gender pay gaps. And one standout airline is that of Ryanair, with men earning 72% more per hour than women. When looking at the airline industry, the majority of the pilots hired are predominantly men.

Clients Tell Us What They Look for in Agency Partners

NPA Worldwide

If recruiters truly understand a company, they can provide candidates that are a good culture fit as well as being good on paper. Clients looks to recruitment agencies to make the hiring process as pain-free as possible.

3 Less Obvious Ways to Elevate Your Customer Experience

Employment Technologies

Invest In Your Hiring Process. A great way to attract the right people is to share your company story and values early in the hiring process. Many job simulations are now mobile friendly, making it even easier for you to attract and hire the best new talent.

CRM 80

4 Different Types of Jobs That Let You Travel the World

Recruiting Blogs

They want to meet new people and experience great cultures. Dozens of airlines serve customers around the world, and these airlines all hire flight attendants to tend to passengers’ needs. Some people thrive in a structured, stable environment.

What Are the Top Companies to Work for in 2016?

Indeed

After all, with the baby boomers retiring and millennials replacing them as the largest demographic in the workplace, we are witnessing an unprecedented generational and cultural shift. By contrast, company culture and quality of management have the closest correlation.

By the Numbers: July 20, 2018

BountyJobs

The demand is already being felt as Boeing and Airbus have $43 billion worth of airliner orders. American Airlines has started to offer loans to student pilots. Going Digital Requires a Look at Company Culture. Hiring Decisions Impacted by Cultural Norms.

Why Your Company Needs Employer Branding & How To Get Started

Proactive Talent

There is no company on the planet that shouldn’t use employer branding to help them attract and hire the best talent. You then risk letting others control the perceptions of your company as an employer and attracting candidates who may not actually be qualified or culturally fit for the roles you’re hiring for. What’s worse is that 6% switched to a competitor airline as a result of a negative candidate experience. How long does your entire hiring process take?

How to Wrangle Your Inbound Recruitment Marketing Channels to Attract the Right Talent

Indeed

Today, employers looking to hire are faced with lots of candidates and lots of ways to reach them. Veterinarians, engineers, and airline assistants are all very different jobs with very different skill sets. Happy hiring!

Top-Rated Workplaces: Veterans

Indeed

Keller Williams boasts a family-like company culture and outlines the reasons they think veterans make great hires, such as their entrepreneurial nature, on a career page designed for veterans. Airline giant Delta also receives strong reviews from veterans, coming in at number three.

Bitten by the Travel Bug? 15 Jobs That Will Satisfy Your Wanderlust

Indeed

It can aid in personal development, such as an increase in cultural competency and more exposure to new environments and fresh perspectives. Travel can also create more empathy in an individual, which is a necessary skill for building cross-cultural relationships.

7 Exciting Recruitment Happenings this Week – 7th September 2015

Social Talent

How Many Job Seekers Does it Take to Make a Hire? That’s the number of people it takes to get from the top of the funnel to a hire. The percentages get smaller as the funnel narrows, until you end up with a hire. But referrals, not unexpectedly, produced 37% of the hires.

Top-Rated Workplaces: City by City

Indeed

Next comes airline giant Delta , also headquartered in Atlanta. A former team leader based in the city said the company is perfect for those who desire “employment that challenges you,” while a former customer service representative said there was “never a dull moment” working at the airline.

SAP 98

20 Employer Branding Experts You Should Add to Your LinkedIn Network

Eightfold

Employer branding can be confusing for human resources professionals and hiring managers who are new to the topic. Her track record includes a recently started position as a senior analyst of talent attraction and employer brand at American Airlines.

HR Check In: Tips for Avoiding Expensive Recruiter Mistakes

Jibe

Because employees are the most valuable asset of any company, and hiring the right employees takes time. Reduced revenue from hiring below-average performers in all jobs. Lower productivity from hiring below-average performers in jobs.

Top 10 IT Recruiters to follow on Social Media in 2019

Hacker Earth

VP, People Operations & Chief Culture Officer at Google. Known to be the ‘culture czar’ of Google, Stacy Savides Sullivan, VP People’s Operations, and Chief Culture Officer is the lady behind the ‘Google way of doing things’.

Glassdoor Recruit Recap

CKR Interactive

Results have shown that it takes half the resumes to get a hire using Glassdoor. Data also shows a 40% lower cost per hire and 30% faster time to hire with Glassdoor. Glassdoor’s CEO kicked off the event with statistics about how attracting quality candidates is the #1 challenge hiring managers and recruiters face — and that (of course) attracting passive candidates is still difficult. Next, was my favorite speaker of the day: Oscar Munoz, CEO of United Airlines.

By the Numbers: January 19, 2018

BountyJobs

Enlisted Military Personnel, Firefighters, Airline Pilots and Police Officers, due to the increased risk of physical hazards each day. While Google may hire from this group, graduates may accept employment elsewhere. Wage Increases Near Flat Despite Competitive Hiring.

Glassdoor Roadshow Wrap Up, Sponsored by Jobvite

Jobvite

Speakers from Glassdoor’s Best Places to Work list shared their insights on employee engagement, talent acquisition and culture over coffee and bacon. He defined Health Catalyst’s culture and share with our audience the impact it has had on the company’s bottom line.