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Developing A User-Friendly Job Application Process: Seven Proven Methods

Forbes Human Resources Council
POST WRITTEN BY
Expert Panel, Forbes Human Resources Council

Businesses looking for talented individuals are often in a bind when putting together job application systems. An excellent job application process should encompass the applicant's experience and education but also delve into areas of their personality.

The business might inadvertently drive away top talent if the application procedure continually asks them to prove themselves. Thus, a business needs to be innovative when it comes to crafting a job application process that collects pertinent information but doesn't make the applicant feel like they're being interrogated.

Below, seven experts from Forbes Human Resources Council share their insight into how a business could develop a functional job application process that won't chase away top talent.

Photos courtesy of the individual members.

1. Remove Barriers To Entry

Create a user-friendly process by ensuring the application doesn’t require a login and password. Forcing applicants to create an account with a login and password deters them and creates a barrier. Applicants also want a quick process to get their information submitted. Ensuring applications are accessible and user-friendly will improve your response rate, thus increasing your candidate pool. - Karen Crone, Paycor, Inc.

2. Get Feedback From Current Employees

Have a select group of current employees in various positions and departments go through your job application process and provide feedback. If they find it lengthy and complicated, external applicants will, too, and this will limit your applicant flow. - Jenna Hinrichsen, Advanced RPO

3. Automate The Majority Of The Process

Do people still do applications? Resumes cover 90% of what is needed for most white-collar jobs. Automate the majority of your application process by having the essential information pulled from a resume, and only ask necessary questions. By taking steps to ensure that the process is simple, fast and easy to do, companies can make it easier for the candidate to put their foot in the door. - Tracy Cote, Zenefits

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4. Share Accurate Job Portrayals

Having an easy application process is one half of the equation. The other half is driven by a strong job posting which ensures the best talent will respond. Share what you will provide the applicant, the projects they will work on, key stakeholders they will work with, what a candidate should love doing and a realistic portrait about your company. This will garner excitement and ensure a match. - Jessica Adams, Brad's Deals

5. Have Fewer Clicks

So many websites require candidates to click through four or five different pages to get to a lengthy application form. Very few people have time to spend doing this, let alone the best applicants. Make it easy for candidates to upload their resume quickly to see an increase in the number and quality of applicants. - Karla Reffold, BeecherMadden

6. Get The Most From The Least

Focus your application process on getting the most information from a candidate imposing on them the least amount of clicks. Long applications that require lots of data entry are a barrier to entry and frequently abandoned -- especially by top talent. Quick processes allow you to capture more, and better, applicants and focus the process on the selection process rather than the application. - Jennifer Marszalek, Working Credit NFP

7. Mirror Your Culture And Communication Style

A user-friendly application process should provide a glimpse into how the company functions overall. If the position is data-entry-heavy, it makes sense to require applicants to input their information online. If your company relies on email or casual daily correspondence to get projects done, creating a more conversational, back-and-forth application process can be a great way to assess top talent. - Laura Spawn, Virtual Vocations, Inc.