Interview Questions and Candidate Evaluation Exercises for Customer Support Roles

Recruiterbox

In the last couple courses, you’ve learned about the importance of soft skills when hiring customer support specialists. Screening for soft skills can be a challenge so it’s important to ask thoughtful interview questions and have your candidates complete evaluation exercises. In this course, we’ll provide example questions and exercises you can use to uncover the best candidates during the interview phase: Interview questions. Problem-solving exercises.

Disruptive Interview Tactics to Improve Quality of Hire

JazzHR

As a result, the interview tactics HR leaders use to identify top performers also need to change. To cope with this rising challenge, HR leaders are considering disruptive interview tactics. Bringing logic puzzles to the interview process is nothing new. Other logic-based and strategy games could prove useful in an interview scenario. Interview questions that require long-form answers are another disruptive tactic stakeholders can use to find talent.

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Is It Time to Give Up the Whiteboard Interview?

Dice

Ask a random selection of tech pros about their job-interviewing experiences, and chances are pretty good you won’t hear a lot of love for whiteboard interviews. If you ask a hiring manager or recruiter, though, whiteboarding has its uses. Even if the candidate doesn’t get the right answers, the company can evaluate their process vis-à-vis other candidates, and presumably make an informed decision about who to hire.

The Lost Art of Conducting Intentional Interviews

Talvista

Throughout our careers, we apply to jobs and attend interviews because that’s the way things are done. As talent acquisition professionals, we spend much of our time arranging, conducting, scoring, and thinking about interviews. Why do we interview candidates?

15 Project Manager Interview Questions to Hire Talented Candidates

The Hire Talent

Hiring project managers is not an easy feat for any organization or recruiting agency. For this reason, you have to prepare your project manager interview questions mindfully. How to Prep Project Manager Interview Questions. Project Manager Behavioral Interview Questions.

Top Tips for Assessment Centres and Group Exercises

Recruiting Blogs

Today’s blog is focused on helping you understand what Hiring Managers are looking for from candidates during assessment days and group exercises. Each exercise is designed to test a specific set of competencies such as creativity and leadership. In-tray / e-tray exercise. Group interview. Individual interview. Team exercises. Morning: Individual interview. Afternoon: Individual in-tray exercise.

HTML interview questions

Workable

Use these HTML interview questions to test candidates’ knowledge on HTML. There are two good ways to test this: You can ask candidates to complete an exercise or short work sample (assignment) that relies on HTML. You can ask candidates targeted questions on the use of HTML during the interview. Note that it’s probably best not to ask candidates to actually write HTML during interviews as this may put undue pressure on them and affect their interview performance.

Nailing the Interview Process Once and for All

Dice

Note: This is the third article in a series highlighting best practices to optimize your tech hiring for quality and speed. In this post, we’ll dive into how you can lead the development and adoption of great interviewing processes to raise your talent bar. If your company is like most, you see lots of variation in how your teams go about hiring talent. Before the Interview. Be sure to discuss how you’ll make the hiring decisions. During the Interview.

The video interview: top tips for employers

Workable

A video interview can help you screen candidates more effectively in situations such as: Interviewing across different time zones or with hiring team members in different locations. Video interviews help you get past these challenges, and identify otherwise overlooked talent as well as candidates who seem good on paper but lack necessary skills. What exactly are video interviews? Video interviews are a way to evaluate candidates remotely.

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How a Sharp Appearance Can Help You Get Hired

AkkenCloud

While they may not admit it outwardly, most hiring managers place a great deal of importance on how the candidate dresses for an interview. If your dress isn’t as sharp as your brain during the interview, you are hurting your chances of being hired.

Must-Ask Interview Questions for Finance & Accounting Leaders

Glassdoor for Employers

Amid a plethora of questions Coe asks during candidate interviews, one particular interrogatory stands out. RELATED: How to Interview for Culture Fit. Why It Works: “For accountants in leadership, this tells me to the level they are willing to go to exercise pushback.

No Further Questions: Interview Hacks for Hiring Success

Recruiting Daily

At its core, recruiting is more or less an exercise in making a good first impression; from the 6-8 seconds the average recruiter (if such a thing exists) spends reviewing a resume to the reported 35 seconds job seekers spend, on average, reading an online job description , making an immediate impact is imperative for both employers and job seekers. Face-to-Face Interviews: Putting Your Best Face Forward. There are a million potential minefields between an interview and an offer.

Reddit’s 16 Funniest Job Interview Nightmares

Social Talent

We’ve compiled a selection of the most cringe-worthy job interview stories from Reddit’s poor unfortunate users for your Friday reading pleasure Get ready to grimace! NEVER mix business with pleasure… Tuesday mornings interviewer was Saturday nights one night stand… I’ve never given up on getting a job so quickly. Interviewer: I see in your resume that you’re a veteran and you’re currently a paramedic student? ” Interview over.

Best way to schedule an interview time with multiple candidates and interviewers

Workable

Scheduling interviews is a burden. Finding times that work for candidates and interviewers often requires back-and-forth emails and checking each calendar separately. And when you want to schedule multiple interviews for each candidate on the same day, you risk clogging interviewers’ inboxes and confusing candidates. With all these challenges, scheduling interviews becomes increasingly difficult as more interviewers and candidates get involved.

How to Interview a Rock Star Recruiter

Contract Recruiter

Here at ContractRecruiter.com, we have over the years developed and refined a successful and repeatable process for screening and interviewing corporate-side, contract recruiters that has served us well. What metrics did they address, such as time-to-fill and/or cost-per-hire? While of course it’s critical that a contract recruiter understands how to source candidates effectively, it is equally important that they know how to exercise best practices in candidate care.

Why Recruiters Should Consider Structured Interviews

Achievers - Recruiting

Your interviews are probably more unstructured than they should be. Too many recruiters and hiring managers ask interview questions that reflect their biases, increasing the likelihood that they don’t fairly compare candidates. Even worse, many recruiters just “wing it” when conducting interviews because they claim that’s the best way to, “get a real feel for the candidate.” Biases prevent employers from hiring people who actually fit the job.

12 Teamwork Interview Questions to Land Your Team Player

Devskiller

There’s a lot more to the world of teamwork interview questions that asking ‘do you work better in a team or alone?’. This means that whether you’re hiring a front-end developer , a data scientist, or a CTO, everyone needs to be able to work in a team environment in some way, shape or form. A great interview tip for recruiters is to have a list of teamwork interview questions that let the candidate demonstrate their abilities as a team player. .

Remote hiring FAQ guide

Workable

We turned to the experts, those who have been working remotely for many years, to get useful insights and tips on how to hire employees remotely. Here’s what they had to say: Should a remote time-to-hire be shorter or longer than an in-person time-to-hire?

A guide to interview preparation for employers

Workable

When it comes to interviews, it’s good to ‘be prepared.’ Just like candidates spend time to research the company, interviewers should be ready to evaluate candidates properly and promote their employer brand. In addition, you’re more likely to win over the candidate you’ll eventually want to hire. Here are six tips for interviewer preparation before an interview: Prepare your interview questions. Looking for a more efficient interview process?

10 Interview Questions You Should NEVER Ask a Candidate

Social Talent

We’ve talked about bias in the workplace in our latest White Paper – How to: Increase Diversity Through Improved Recruitment and Hiring Processes. As a recruiter, you could unknowingly be exercising bias through the types of questions that you are asking in interviews. According to a 2015 Career Builder survey , 1 in 5 recruiters have unknowingly asked an illegal question during an interview. You can also ask this question in an interview.

Creative Interview Questions: Worthwhile or Waste of Time?

4 Corner Resources Staffing Blog

Creative interview questions seem like a fun and unexpected way to shake up the age-old process of hiring. Do unique interview questions actually help you identify great candidates, or are they just a distraction from the important process of narrowing down the best choice for the job? Here, we’ll share some of the weirdest, wackiest interview tactics we’ve heard of and explore the pros and cons of using creative interview questions as part of your hiring process.

What NOT To Do Before An Interview

Hoops

If you Google the phrase things to do before your interview , you’ll get plenty of hits. However, not nearly the same amount of attention is paid to advising jobseekers what not to do before an interview. Think about it: the things you do (or don’t do) leading up to the interview set the stage for the interview itself. Don’t stress yourself out by trying to cram additional information into your brain on the day of the interview.

Should We Hire for Personality? Introverts, Extroverts, and Affinity Bias

Talvista

When those in a position of power exercise affinity bias, coupled with more positive associations with extroversion, it communicates a message and perpetuates an “ideal”. “By Hiring for Personality . The post Should We Hire for Personality?

Become a Hiring Expert with the Best of ClearCompany

ClearCompany Recruiting

ClearCompany has processed millions of applicants, created thousands of hiring programs, and taken hundreds of talent acquisition teams to the next level with their industry leading ATS, Sourcing Module, Onboarding Platform and Video Interviewing capabilities. For nearly two decades we’ve been helping midsize companies transform the way they source, recruit, hire and onboard talent. Quality of Hire is one of the most important metrics for planning your #recruiting process.

The Benefits of On-Demand Interviewing for Both Recruiters and Jobseekers

Recruiting Daily Advisor

For both job candidates and recruiting professionals, the hiring process can be an exercise in extreme patience and coordination. In a recent nationwide recruiter survey , 67% of respondents said it takes between 30 minutes and 2 hours to schedule a single interview.

Here’s Why All Leaders Should Think Like Jeff Bezos and Interview Final Job Candidates

Hireology

You don’t build a $136 billion business by hiring C players. Early in my career, I read that Bezos took the time to conduct the final interview with each and every person that Amazon hired. That fact really stuck with me; here was the CEO of one of the highest-profile companies on the planet (yes, even back in 1998) who would spend hours of his time each week conducting final interviews. When it comes to hiring top talent, if I win, my competitors lose.

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Why the interview is the most important aspect of hiring

GoodTime

In today’s age of business, the first impression is everything when hiring for new talent. It’s not until the hiring process hiring managers and candidates can be transparent with each other with their accomplishments and what’s the company’s goals are with the new hire. First, why are you hiring? The biggest question to ask is why are you hiring? Pass or fail the evaluation of the candidate and the question they have is point of the exercise.

4 Hiring Trends You Need to Know About in 2020

SmartRecruiters

Staying on top of current hiring trends is one of the best ways to craft a successful hiring strategy. The hiring landscape is constantly changing. A huge part of this is understanding the key trends that are shaping the market; and adapting your hiring practices accordingly.

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Best interview questions to ask candidates (and how to evaluate answers)

Workable

Whether you’re an experienced job interviewer or just starting out, you’re likely looking for the best interview questions to ask candidates. Determining the best interview questions involves comprehensive research, deliberation, and – occasionally – trial and error. But when you get them right, you’ll gain better insights into candidates and make smarter hiring decisions. Which interview questions you should avoid. Types of interview questions.

Too Many Job Interviews!

NPA Worldwide

I think I have a new pet peeve – candidates who are subjected to endless job interviews. I’m talking 5, 6, or more interviews. Here are 3 ways excessive job interviews are harmful to employers: 1. Top candidates simply don’t need to put up with an excessively-slow hiring process. They have other options, and will exercise those options. More and more candidates are posting reviews of their interview experiences on sites like Glassdoor.

Spotlight on: Collaborative Hiring

Social Talent

As we make our way into the second quarter of 2016, it’s becoming increasingly prevalent that traditional recruitment processes and standard interview techniques are becoming a little dated. Particularly when it comes to major 21st-century hiring issues like hiring for diversity – a hot topic in several industries. The collaborative hiring process is a little different from traditional recruitment methods. What is Collaborative Hiring?

Hiring 105

Hiring Successful Marketers: An Interview with Hiten Shah

Recruiterbox

He was nice enough to speak with us and share the following tips for hiring marketers. It’s more important to find a candidate who has the right skill set for the role you’re hiring for. How about when hiring a specialist, like a content writer or demand generation marketer. Recruiting and hiring should be broken down into a step-by-step process. How should companies structure interviews? Have a purpose for each interview.

Job Seekers: Keeping the Conversation Fresh and Relevant at Every Stage of the Interview Process

Jobvite

There’s no denying it – interviewing for a new job is stressful. So how can you keep the conversation fresh as you move through the interview process? The truth is, while it might sound like interviewers are asking similar questions, they’re actually looking for different information.

Hiring blue collar workers: How to navigate the talent shortage

Workable

This talent shortage isn’t only due to the 50-year-low in the US unemployment rate – hiring for blue collar professions involves another challenge. Employee referrals are one of the most effective hiring methods: referred employees tend to stay longer at the company and be better culture fits.

Interview process and strategies: a comprehensive FAQ guide

Workable

Interviews are the pillars of recruiting. They influence your hiring decisions more than any other hiring phase. Here are some frequently asked questions and answers to help you set up an effective interview process: Organizing an interview. What are the typical steps in the interview process? How do I set up an interview? Who should be involved in the interview process? Who should handle interview scheduling, the hiring manager or HR?

How To Convey Company Culture When Hiring Remotely

4 Corner Resources Staffing Blog

In the shift to remote work, many hiring processes have had to shift as well, from interviewing to onboarding. Your culture is the specific set of organizational values and behaviors that define your company, and it can make or break the success of a new hire.

Q&A Interview: How to Hire Great Customer Support Specialists

Recruiterbox

He was nice enough to share his thoughts on modern customer support and Illuminate Education’s process when hiring new support specialists. What do you look for in candidates when hiring a new customer support specialist? What are the steps in your hiring process? The last time we hired, we asked five specific questions on the application related to the values we look for. We ask nine interview questions that match our company and team values.

End-of-Year Hiring Checklist

Glassdoor for Employers

To help you cross your i’s and dot your t’s, we’ve developed a handy End-of-Year Hiring Checklist. Let’s start with a biggie: Did you hit your major hiring goals or did you come up short? Did you pay for a recruiting solution that you got only one hire from? To kick start this process, visit Glassdoor and see what candidates said about your interview, hiring and onboarding processes. For example, you might re-think your game plan for how your team interviews.

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Up, up, down, down, left, right, … keeping it fair in hiring

career.place

And yet… with so many hiring programs suffering from poor communication, this is exactly what we do. To create a truly equitable process, all candidates and hiring team members need to be bound by the same rules, with the same access to any information and cheat codes.

Video Interview Questions: The Ultimate Guide to Hiring Pros for Modern Recruiters

Recruiting Blogs

Doing video interviews and need some help with making the most out of every meeting? According to Modern Hire, 84% of candidates schedule their video interview within 24 hours of receiving a text invite. In fact, a 10% more challenging job interview process can bring you a 2.6%