Interview Questions and Candidate Evaluation Exercises for Customer Support Roles
MAY 17, 2017
In the last couple courses, you’ve learned about the importance of soft skills when hiring customer support specialists. Screening for soft skills can be a challenge so it’s important to ask thoughtful interview questions and have your candidates complete evaluation exercises. In this course, we’ll provide example questions and exercises you can use to uncover the best candidates during the interview phase: Interview questions. Problem-solving exercises.