Interview Questions and Candidate Evaluation Exercises for Customer Support Roles

Recruiterbox

Screening for soft skills can be a challenge so it’s important to ask thoughtful interview questions and have your candidates complete evaluation exercises. In this course, we’ll provide example questions and exercises you can use to uncover the best candidates during the interview phase: Interview questions. When you value soft skills, the typical interview questions just won’t do. Candidate evaluation exercises. Problem-solving exercises.

The Lost Art of Conducting Intentional Interviews

Talvista

Throughout our careers, we apply to jobs and attend interviews because that’s the way things are done. As talent acquisition professionals, we spend much of our time arranging, conducting, scoring, and thinking about interviews. Why do we interview candidates?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Top Tips for Assessment Centres and Group Exercises

Recruiting Blogs

Today’s blog is focused on helping you understand what Hiring Managers are looking for from candidates during assessment days and group exercises. Each exercise is designed to test a specific set of competencies such as creativity and leadership. In-tray / e-tray exercise. Group interview. Individual interview. Team exercises. Morning: Individual interview. Afternoon: Individual in-tray exercise.

Is It Time to Give Up the Whiteboard Interview?

Dice

Ask a random selection of tech pros about their job-interviewing experiences, and chances are pretty good you won’t hear a lot of love for whiteboard interviews. Despite those benefits, not all companies offer whiteboard interviews, and a new (and growing) list on Github shows exactly which ones. Instead of a whiteboard interview, these firms may offer take-home exercises, pair-programming challenges, and coding sessions with senior team members.

Disruptive Interview Tactics to Improve Quality of Hire

JazzHR

As a result, the interview tactics HR leaders use to identify top performers also need to change. To cope with this rising challenge, HR leaders are considering disruptive interview tactics. Bringing logic puzzles to the interview process is nothing new. Other logic-based and strategy games could prove useful in an interview scenario. Interview questions that require long-form answers are another disruptive tactic stakeholders can use to find talent.

HTML interview questions

Workable

Use these HTML interview questions to test candidates’ knowledge on HTML. There are two good ways to test this: You can ask candidates to complete an exercise or short work sample (assignment) that relies on HTML. You can ask candidates targeted questions on the use of HTML during the interview. Note that it’s probably best not to ask candidates to actually write HTML during interviews as this may put undue pressure on them and affect their interview performance.

I won’t attend your algorithmic test interview

Devskiller

I also happen to know that because that question is asked in every bloody interview! Actually, I thought it’d be honest of me to say I knew this exercise beforehand. Another exercise that I was given required randomly shuffling an array having only a random coin toss at my disposal. Algorithmic test interview questions: the bane of recruiting. It’s actually quite the opposite, they are great for exercising your brain, like solving sudoku or playing bridge.

Nailing the Interview Process Once and for All

Dice

In this post, we’ll dive into how you can lead the development and adoption of great interviewing processes to raise your talent bar. Failure to implement quality interviewing processes has significant negative consequences, John noted: “Bad process leads to bad hires and poor candidate experiences, as well as wasted time and frustrated hiring leaders.”. Before the Interview. Expectations are clearly set with the recruiter and the interview team.”.

Reddit’s 16 Funniest Job Interview Nightmares

Social Talent

We’ve compiled a selection of the most cringe-worthy job interview stories from Reddit’s poor unfortunate users for your Friday reading pleasure Get ready to grimace! NEVER mix business with pleasure… Tuesday mornings interviewer was Saturday nights one night stand… I’ve never given up on getting a job so quickly. Interviewer: I see in your resume that you’re a veteran and you’re currently a paramedic student? ” Interview over.

Best way to schedule an interview time with multiple candidates and interviewers

Workable

Scheduling interviews is a burden. Finding times that work for candidates and interviewers often requires back-and-forth emails and checking each calendar separately. And when you want to schedule multiple interviews for each candidate on the same day, you risk clogging interviewers’ inboxes and confusing candidates. With all these challenges, scheduling interviews becomes increasingly difficult as more interviewers and candidates get involved.

10 Interview Questions You Should NEVER Ask a Candidate

Social Talent

As a recruiter, you could unknowingly be exercising bias through the types of questions that you are asking in interviews. Now, you may read over the interview questions that we’ve listed below and think to yourself ”Thanks for that, Captain Obvious”, but the cold hard facts surrounding these questions will actually shock you. According to a 2015 Career Builder survey , 1 in 5 recruiters have unknowingly asked an illegal question during an interview.

A guide to interview preparation for employers

Workable

When it comes to interviews, it’s good to ‘be prepared.’ Just like candidates spend time to research the company, interviewers should be ready to evaluate candidates properly and promote their employer brand. Here are six tips for interviewer preparation before an interview: Prepare your interview questions. Interviewers who don’t prepare their questions beforehand are missing out on the chance to evaluate candidates effectively.

Creative Interview Questions: Worthwhile or Waste of Time?

4 Corner Resources Staffing Blog

Creative interview questions seem like a fun and unexpected way to shake up the age-old process of hiring. Do unique interview questions actually help you identify great candidates, or are they just a distraction from the important process of narrowing down the best choice for the job? Here, we’ll share some of the weirdest, wackiest interview tactics we’ve heard of and explore the pros and cons of using creative interview questions as part of your hiring process.

How to Interview a Rock Star Recruiter

Contract Recruiter

Here at ContractRecruiter.com, we have over the years developed and refined a successful and repeatable process for screening and interviewing corporate-side, contract recruiters that has served us well. While of course it’s critical that a contract recruiter understands how to source candidates effectively, it is equally important that they know how to exercise best practices in candidate care. Interviewing any type of candidate, recruiter or otherwise, is an ambitious endeavor.

What NOT To Do Before An Interview

Hoops

If you Google the phrase things to do before your interview , you’ll get plenty of hits. However, not nearly the same amount of attention is paid to advising jobseekers what not to do before an interview. Think about it: the things you do (or don’t do) leading up to the interview set the stage for the interview itself. Don’t stress yourself out by trying to cram additional information into your brain on the day of the interview.

12 Teamwork Interview Questions to Land Your Team Player

Devskiller

There’s a lot more to the world of teamwork interview questions that asking ‘do you work better in a team or alone?’. A great interview tip for recruiters is to have a list of teamwork interview questions that let the candidate demonstrate their abilities as a team player. . The importance of team-based interview questions. 12 teamwork interview questions for managers and recruiters. Why you need to ask teamwork interview questions.

Must-Ask Interview Questions for Finance & Accounting Leaders

Glassdoor for Employers

Amid a plethora of questions Coe asks during candidate interviews, one particular interrogatory stands out. RELATED: How to Interview for Culture Fit. Why It Works: “For accountants in leadership, this tells me to the level they are willing to go to exercise pushback. The post Must-Ask Interview Questions for Finance & Accounting Leaders appeared first on US | Glassdoor for Employers. Hiring & Recruiting Interview Questions accounting Financial

Why Recruiters Should Consider Structured Interviews

Achievers - Recruiting

Your interviews are probably more unstructured than they should be. Too many recruiters and hiring managers ask interview questions that reflect their biases, increasing the likelihood that they don’t fairly compare candidates. Even worse, many recruiters just “wing it” when conducting interviews because they claim that’s the best way to, “get a real feel for the candidate.” Use a rubric that helps interviewers assess each response that candidates give.

Conducting Better Interviews with Value-Based Intuition

Recruiting Daily Advisor

In yesterday’s post , we began to explore how you can conduct better interviews by supporting your intuition with an understanding of your values and learning how to recognize those values in your candidates. Today we’ll look at some details of how to use these skills in an interview. You are likely judging how you or the interviewer are performing. The way to bring a field trip mentality to an interview is to envision a trip you have taken that inspires you.

Best interview questions to ask candidates (and how to evaluate answers)

Workable

Whether you’re an experienced job interviewer or just starting out, you’re likely looking for the best interview questions to ask candidates. Determining the best interview questions involves comprehensive research, deliberation, and – occasionally – trial and error. To help you find those effective and good interview questions to ask, we created this comprehensive guide. Which interview questions you should avoid. Types of interview questions.

Too Many Job Interviews!

NPA Worldwide

I think I have a new pet peeve – candidates who are subjected to endless job interviews. I’m talking 5, 6, or more interviews. Here are 3 ways excessive job interviews are harmful to employers: 1. They have other options, and will exercise those options. Having candidates interview repeatedly sends a message that that a company is disorganized, or indecisive, or both (or worse). What’s behind all these job interviews?

Dealing With Anxiety During Your Interview

Rezoomo

Interview anxiety can be a problem that many suffer from when looking for a job. It’s natural to feel anxious about a job interview. If you get anxious about job interviews , the following tips should help you manage your anxiety. Be cautious of what you eat or drink before an interview. It more than likely goes without saying to avoid caffeine before an interview. Try not to have a heavy meal before your interview as this could make you feel lethargic.

VIDEO INTERVIEWING: IS IT FOR YOU?

MyRecruitmentPlus

Video interviewing is the 3rd dimension to resumes! it helps you unearth a candidate’s personality and emotional intelligence… but without the expensive exercise of setting up interviews and sitting through them. This above example should get you started on the journey of ascertaining if Video Interviews makes sense for you and therefore can they save you tons of money and time! Tip #1 – Recorded Interviews (the real video interviews).

Video 60

VIDEO INTERVIEWING: IS IT FOR YOU?

MyRecruitmentPlus

Video interviewing is the 3rd dimension to resumes! it helps you unearth a candidate’s personality and emotional intelligence… but without the expensive exercise of setting up interviews and sitting through them. This above example should get you started on the journey of ascertaining if Video Interviews makes sense for you and therefore can they save you tons of money and time! Recorded Interviews. Live Interviews. Pay per interview?

Video 55

Interview process and strategies: a comprehensive FAQ guide

Workable

Interviews are the pillars of recruiting. Here are some frequently asked questions and answers to help you set up an effective interview process: Organizing an interview. What are the typical steps in the interview process? How do I set up an interview? Who should be involved in the interview process? Who should handle interview scheduling, the hiring manager or HR? Interview types. What are the different types of interviews?

No Further Questions: Interview Hacks for Hiring Success

Recruiting Daily

At its core, recruiting is more or less an exercise in making a good first impression; from the 6-8 seconds the average recruiter (if such a thing exists) spends reviewing a resume to the reported 35 seconds job seekers spend, on average, reading an online job description , making an immediate impact is imperative for both employers and job seekers. Face-to-Face Interviews: Putting Your Best Face Forward. There are a million potential minefields between an interview and an offer.

Ask Away: 4 Steps to Successful Interviewing

Indeed

To make better hiring decisions, you need to be prepared and purposeful during the interview process. The more successful you are at interviewing, the better you’ll be at building a great team. . Successful interviewing isn’t just about what you ask — it’s also about how you approach it. Keep these four tenets in mind when approaching the interview process, and you’ll succeed in hiring more of the right people. Interviews can be intimidating.

Here’s Why All Leaders Should Think Like Jeff Bezos and Interview Final Job Candidates

Hireology

Early in my career, I read that Bezos took the time to conduct the final interview with each and every person that Amazon hired. That fact really stuck with me; here was the CEO of one of the highest-profile companies on the planet (yes, even back in 1998) who would spend hours of his time each week conducting final interviews. There are three reasons why all founder-CEOs should conduct a final interview with every hire that’s made.

Dice 60

3 Job Interview Questions You Must Stop Asking

SmartRecruiters

There are lots of bad job interview questions out there. (If If you want to see how you would fare against some good interview questions, take the free quiz “ Could You Pass This Job Interview? ”). My numerous studies and interviews with hiring managers have revealed that the following three job interview questions are the ones used by the majority of interviewers. The bad job interview questions are: Tell me about yourself. Interview Tips

Tell Me About A Time When You Didn’t Suck at Interviewing.

Snark Attack

At its core, recruiting is more or less an exercise in making a good first impression; from the 6-8 seconds the average recruiter (if such a thing exists) spends reviewing a resume to the reported 35 seconds job seekers spend, on average, reading an online job description, making an immediate impact is imperative for both […]. OpEd candidate experience company culture confirmation bias interviewing matt charney repurposed crap

Almost Royal: How Not to Conduct an Interview

Recruiting Daily Advisor

As expected, their interview style leaves much to be desired. While several applicants attempted these ridiculous exercises (and one even claimed to actually be Jesus), one flatly refused and openly remarked about how offensive their questions were. The post Almost Royal: How Not to Conduct an Interview appeared first on Recruiting Daily Advisor. Screening, Assessment, Interviewing ADA ADEA discrimination FMLA

Job Seekers: Keeping the Conversation Fresh and Relevant at Every Stage of the Interview Process

Jobvite

There’s no denying it – interviewing for a new job is stressful. So how can you keep the conversation fresh as you move through the interview process? The truth is, while it might sound like interviewers are asking similar questions, they’re actually looking for different information.

Interviewing Tips Not Enough? Here’s How to Guide Candidates Into Careers

Spark Hire

You gave him interviewing tips and coached him through several video interviews. Then your client postponed the interview. In order to help your candidates stand out and excite your clients, you need to think beyond just sharing interviewing tips and giving them pointers on body language. He’ll likely assume he’s qualified, so his real ‘in’ is the interview. Then, he needs to prove his knowledge of the industry if he expects an interview.

The Benefits of On-Demand Interviewing for Both Recruiters and Jobseekers

Recruiting Daily Advisor

For both job candidates and recruiting professionals, the hiring process can be an exercise in extreme patience and coordination. This is especially true in the early stages of the hiring process, when an often large volume of candidates must be initially prescreened and assessed through a preliminary interview. In a recent nationwide recruiter survey , 67% of respondents said it takes between 30 minutes and 2 hours to schedule a single interview. an in-person interview).

Video 47

Work Smarter: 3 Things You Can Do To Recruit More Efficiently

HarQen

Thinking about how you spend your time either at work or outside of it is an important exercise. Our online interview platform is designed for the candidate with the recruiter in mind. From a candidate’s perspective this isn’t always the easiest time to connect, save for sneaking out for a quick phone interview in their car over lunch (which I have to imagine we’ve all done at some point). Shameless Plug #2 – An Interview Platform that helps you source.

National Entrepreneurs Day: interviewing exaqueo’s CEO + founder

exaqueo

Starting your own business is not an exercise for the faint of heart,” she remarks, “you have to be really excited and motivated about what you’re doing.” Susan LaMotte (center) with members of team exaqueo. The world would be a bleak place without entrepreneurs. Everything we take for granted – from cellphones to paper to sliced bread – was invented by innovative men and women who dared to change the world.

Why the interview is the most important aspect of hiring

GoodTime

Most final stage interviews should involve a challenge or a problem-solving skill to see how the candidate responds to stress or pressure. Pass or fail the evaluation of the candidate and the question they have is point of the exercise. Engineer interviews should include a debug challenge, or a new account executive should demo the product and ask for next steps in the interview. Setting interview standards. Interview Logistics Platform

10 Smart Interview Questions for Data Analysts (Best Answers Included)

Jobbatical

Here are 10 smart interview questions you should ask when hiring a data analyst for your business. To start, a general introduction with some basic “getting to know you” questions puts the candidate at ease and it makes the interview flow nicely. Moving on to the next part of the interview, it’s time to identify whether or not the candidate knows his stuff and has the technical skills required for the role. Looking for a more complete guide on interviewing?

Data 48

Why You Should Use a Scoring System to Rank Candidates

Social Talent

For instance, how can you prove that you’re going with your gut when you’re shortlisting candidates, and not just exercising bias? Continue doing this for all of the categories and at the end of the screening process, you can add up the total figures for each candidate to see who should move forward to the next round of interview. Ideally, the hiring manager will also use this system when they’re interviewing candidates in the final round of the process.

System 144

5 tips for choosing the best video interview software

MyRecruitmentPlus

Video interviewing is the 3rd dimension of your resume! it helps your unearthing the personality and emotional intelligence of the candidate without having to go through the expensive exercise of setting up interviews and sitting through them. Tip #1 – Recorded Interviews (the real video interviews). Video interviews are recorded interviews – not live interviews – that’s something else – see the next point!