Interview Questions and Candidate Evaluation Exercises for Customer Support Roles

Recruiterbox

Screening for soft skills can be a challenge so it’s important to ask thoughtful interview questions and have your candidates complete evaluation exercises. In this course, we’ll provide example questions and exercises you can use to uncover the best candidates during the interview phase: Interview questions. When you value soft skills, the typical interview questions just won’t do. Candidate evaluation exercises. Problem-solving exercises.

9 Assessment centre exercises & practical steps to select the right combination

AssessHub - Hiring

While a CV and an interview were enough in earlier times, most employers discovered that this wasn’t the most effective way of selecting the right candidate because there were many instances in which they missed the negative traits and also forgot to credit positive skills at times.

Top Tips for Assessment Centres and Group Exercises

Recruiting Blogs

Today’s blog is focused on helping you understand what Hiring Managers are looking for from candidates during assessment days and group exercises. Each exercise is designed to test a specific set of competencies such as creativity and leadership. In-tray / e-tray exercise.

Is It Time to Give Up the Whiteboard Interview?

Dice

Ask a random selection of tech pros about their job-interviewing experiences, and chances are pretty good you won’t hear a lot of love for whiteboard interviews. That doesn’t mean whiteboard interviews are fading away anytime soon.

Disruptive Interview Tactics to Improve Quality of Hire

JazzHR

As a result, the interview tactics HR leaders use to identify top performers also need to change. To cope with this rising challenge, HR leaders are considering disruptive interview tactics. Bringing logic puzzles to the interview process is nothing new.

Nailing the Interview Process Once and for All

Dice

In this post, we’ll dive into how you can lead the development and adoption of great interviewing processes to raise your talent bar. Before the Interview. Expectations are clearly set with the recruiter and the interview team.”. During the Interview. After the Interview.

10 Interview Questions You Should NEVER Ask a Candidate

Social Talent

As a recruiter, you could unknowingly be exercising bias through the types of questions that you are asking in interviews. According to a 2015 Career Builder survey , 1 in 5 recruiters have unknowingly asked an illegal question during an interview.

Too Many Job Interviews!

NPA Worldwide

I think I have a new pet peeve – candidates who are subjected to endless job interviews. I’m talking 5, 6, or more interviews. Here are 3 ways excessive job interviews are harmful to employers: 1. They have other options, and will exercise those options.

How to Interview a Rock Star Recruiter

Contract Recruiter

Here at ContractRecruiter.com, we have over the years developed and refined a successful and repeatable process for screening and interviewing corporate-side, contract recruiters that has served us well. Interviewing any type of candidate, recruiter or otherwise, is an ambitious endeavor.

Conducting Better Interviews with Value-Based Intuition

Recruiting Daily Advisor

In yesterday’s post , we began to explore how you can conduct better interviews by supporting your intuition with an understanding of your values and learning how to recognize those values in your candidates. Today we’ll look at some details of how to use these skills in an interview.

What NOT To Do Before An Interview

Hoops

If you Google the phrase things to do before your interview , you’ll get plenty of hits. However, not nearly the same amount of attention is paid to advising jobseekers what not to do before an interview. Breathing exercises are a great way to take the edge off. .

Why Recruiters Should Consider Structured Interviews

Achievers - Recruiting

Your interviews are probably more unstructured than they should be. Too many recruiters and hiring managers ask interview questions that reflect their biases, increasing the likelihood that they don’t fairly compare candidates. Invite them to help create the interview questions.

Dealing With Anxiety During Your Interview

Rezoomo

Interview anxiety can be a problem that many suffer from when looking for a job. It’s natural to feel anxious about a job interview. If you get anxious about job interviews , the following tips should help you manage your anxiety.

Almost Royal: How Not to Conduct an Interview

Recruiting Daily Advisor

As expected, their interview style leaves much to be desired. While several applicants attempted these ridiculous exercises (and one even claimed to actually be Jesus), one flatly refused and openly remarked about how offensive their questions were.

VIDEO INTERVIEWING: IS IT FOR YOU?

MyRecruitmentPlus

Video interviewing is the 3rd dimension to resumes! it helps you unearth a candidate’s personality and emotional intelligence… but without the expensive exercise of setting up interviews and sitting through them. This above example should get you started on the journey of ascertaining if Video Interviews makes sense for you and therefore can they save you tons of money and time! Tip #1 – Recorded Interviews (the real video interviews).

Here’s Why All Leaders Should Think Like Jeff Bezos and Interview Final Job Candidates

Hireology

Early in my career, I read that Bezos took the time to conduct the final interview with each and every person that Amazon hired. There are three reasons why all founder-CEOs should conduct a final interview with every hire that’s made.

VIDEO INTERVIEWING: IS IT FOR YOU?

MyRecruitmentPlus

Video interviewing is the 3rd dimension to resumes! it helps you unearth a candidate’s personality and emotional intelligence… but without the expensive exercise of setting up interviews and sitting through them. Recorded Interviews. Live Interviews.

How to Create the Interview Formula that Makes the Right Candidate Stand Out

Vervoe

Many recruiters know the importance of assessing a candidate beyond a polished resume and well-rehearsed interview. In a 2016 CareerBuilder study , 75% of employers interviewed said they hired the wrong person, costing companies an average of $17,000.

No Further Questions: Interview Hacks for Hiring Success

Recruiting Daily

Face-to-Face Interviews: Putting Your Best Face Forward. There are a million potential minefields between an interview and an offer. Your Greatest Strength: Top 3 Interview Hacks for Impressing Candidaets. Interview Hack #2: Ditch the Dated Decor.

Interviewing Tips Not Enough? Here’s How to Guide Candidates Into Careers

Spark Hire

You gave him interviewing tips and coached him through several video interviews. Then your client postponed the interview. He’ll likely assume he’s qualified, so his real ‘in’ is the interview. It also gives your candidate aspects to focus on when they apply and interview.

10 Smart Interview Questions for Data Analysts (Best Answers Included)

Jobbatical

Here are 10 smart interview questions you should ask when hiring a data analyst for your business. To start, a general introduction with some basic “getting to know you” questions puts the candidate at ease and it makes the interview flow nicely. Moving on to the next part of the interview, it’s time to identify whether or not the candidate knows his stuff and has the technical skills required for the role. Looking for a more complete guide on interviewing?

Data 48

I Can’t Stand It No More: Breaking All The Rules of Interviewing.

Recruiting Daily

I had finally interviewed my first candidate. My very first ever interview as a candidate was for a high school gig with Spencer’s Gifts at the local mall; you know, the place where the inventory consists of a weird mix of drinking accoutrements, adult accessories and novelty T-Shirts.

Building a Winning Interview Team: What Roles Should You Include?

Recruiterbox

Interviews are traditionally tailored toward finding someone with the right professional background while glossing over team fit, culture fit and professional development factors. These initial interviews can be conducted on the phone.

Tell Me About A Time When You Didn’t Suck at Interviewing.

Snark Attack

At its core, recruiting is more or less an exercise in making a good first impression; from the 6-8 seconds the average recruiter (if such a thing exists) spends reviewing a resume to the reported 35 seconds job seekers spend, on average, reading an online job description, making an immediate impact is imperative for both […]. OpEd candidate experience company culture confirmation bias interviewing matt charney repurposed crap

How to Interview Candidates Effectively: 3 Simple Ways

Recruiting Blogs

Do we need a more effective way to interview candidates? How to make your job interview more effective? Here are 3 easy ways to make your job interview more effective at predicting job performance: 1. Conduct a structured interview. Conduct a behavioral interview.

3 Job Interview Questions You Must Stop Asking

SmartRecruiters

There are lots of bad job interview questions out there. (If If you want to see how you would fare against some good interview questions, take the free quiz “ Could You Pass This Job Interview? ”). My numerous studies and interviews with hiring managers have revealed that the following three job interview questions are the ones used by the majority of interviewers. The bad job interview questions are: Tell me about yourself. Interview Tips

Can’t Tell Me Nothing: Why The Job Interview Needs To Die.

Recruiting Daily

Nowhere is this more true than in the job interview. Of course, this diarhea of the mouth is somewhat excusable for job seekers, considering the question and answer format of most interviews puts the onus of them to be the ones filling dead air.

Why You Should Use a Scoring System to Rank Candidates

Social Talent

For instance, how can you prove that you’re going with your gut when you’re shortlisting candidates, and not just exercising bias? Ideally, the hiring manager will also use this system when they’re interviewing candidates in the final round of the process.

System 167

Q&A Interview: How to Hire Great Customer Support Specialists

Recruiterbox

After that, we review the applications and resumes and our recruiting team schedules interviews with promising candidates. We ask nine interview questions that match our company and team values. Matt Dale is the Support Team Coordinator for Illuminate Education.

5 tips for choosing the best video interview software

MyRecruitmentPlus

Video interviewing is the 3rd dimension of your resume! it helps your unearthing the personality and emotional intelligence of the candidate without having to go through the expensive exercise of setting up interviews and sitting through them. Tip #1 – Recorded Interviews (the real video interviews). Video interviews are recorded interviews – not live interviews – that’s something else – see the next point!

5 tips for choosing the best video interviews software

MyRecruitmentPlus

Video interviewing is the 3rd dimension of your resume! it helps your unearthing the personality and emotional intelligence of the candidate without having to go through the expensive exercise of setting up interviews and sitting through them. Tip #1 – Recorded Interviews (the real video interviews). Video interviews are recorded interviews – not live interviews – that’s something else – see the next point!

The Second Interview: Rubber Stamp or Bear Trap?

Recruiting Blogs

So much of your efforts go into securing and excelling in a job interview. News of a second interview can be unsettling. Is the second interview just a box-ticking exercise? Failure to treat a second interview with the care of the first could result in you losing out.

5 Tricks to Help You Mentally Prepare for a Job Interview

Crowded

You’ve managed to catch the attention of a hiring manager at an attractive company and you’ve landed an interview! We know you’ve been waiting all week for your favorite show, but the night before a big interview is probably a good time to make use of your DVR.

Hiring Successful Marketers: An Interview with Hiten Shah

Recruiterbox

How should companies structure interviews? Have a purpose for each interview. Pair the candidate with an interviewer who knows exactly what to assess for at that stage. – Skill assessments interview (team leader). – Work ethic interview (someone with impressive work ethic). – Culture fit interview (HR team member or someone who understands/cares about culture). Should companies ask candidates to complete a post-interview exercise?

Interview Balancing Act: Candidate Experience vs. Assessment

Entelo

A great interviewer wields two quite different superpowers: Creating a fantastic candidate experience (merchandising/selling) and assessing the candidate’s alignment with the target profile. Prepare interview questions that get at these abilities, behaviors and values.

The Second Interview: Rubber Stamp or Bear Trap?

Recruiting Blogs

So much of your efforts go into securing and excelling in a job interview. News of a second interview can be unsettling. Is the second interview just a box-ticking exercise? Failure to treat a second interview with the care of the first could result in you losing out.

What Recruiters Get Wrong When It Comes to Interviews

Linkedin Talent Blog

One area where I do think the criticism of our profession is warranted is in how we set up and manage the interview process. We all understand we are a “people” business, but seem to forget the whole “people” thing when it comes to interviewing. Interview Questions