Interview Questions and Candidate Evaluation Exercises for Customer Support Roles


Screening for soft skills can be a challenge so it’s important to ask thoughtful interview questions and have your candidates complete evaluation exercises. In this course, we’ll provide example questions and exercises you can use to uncover the best candidates during the interview phase: Interview questions. When you value soft skills, the typical interview questions just won’t do. Candidate evaluation exercises. Problem-solving exercises.

9 Assessment centre exercises & practical steps to select the right combination

AssessHub - Hiring

While a CV and an interview were enough in earlier times, most employers discovered that this wasn’t the most effective way of selecting the right candidate because there were many instances in which they missed the negative traits and also forgot to credit positive skills at times.

Disruptive Interview Tactics to Improve Quality of Hire


As a result, the interview tactics HR leaders use to identify top performers also need to change. To cope with this rising challenge, HR leaders are considering disruptive interview tactics. Bringing logic puzzles to the interview process is nothing new.

Top Tips for Assessment Centres and Group Exercises

Recruiting Blogs

Today’s blog is focused on helping you understand what Hiring Managers are looking for from candidates during assessment days and group exercises. Each exercise is designed to test a specific set of competencies such as creativity and leadership. In-tray / e-tray exercise.

Is It Time to Give Up the Whiteboard Interview?


Ask a random selection of tech pros about their job-interviewing experiences, and chances are pretty good you won’t hear a lot of love for whiteboard interviews. That doesn’t mean whiteboard interviews are fading away anytime soon.

Nailing the Interview Process Once and for All


In this post, we’ll dive into how you can lead the development and adoption of great interviewing processes to raise your talent bar. Before the Interview. Expectations are clearly set with the recruiter and the interview team.”. During the Interview. After the Interview.

10 Interview Questions You Should NEVER Ask a Candidate

Social Talent

As a recruiter, you could unknowingly be exercising bias through the types of questions that you are asking in interviews. According to a 2015 Career Builder survey , 1 in 5 recruiters have unknowingly asked an illegal question during an interview.

Conducting Better Interviews with Value-Based Intuition

Recruiting Daily Advisor

In yesterday’s post , we began to explore how you can conduct better interviews by supporting your intuition with an understanding of your values and learning how to recognize those values in your candidates. Today we’ll look at some details of how to use these skills in an interview.

How to Interview a Rock Star Recruiter

Contract Recruiter

Here at, we have over the years developed and refined a successful and repeatable process for screening and interviewing corporate-side, contract recruiters that has served us well. Interviewing any type of candidate, recruiter or otherwise, is an ambitious endeavor.

Too Many Job Interviews!

NPA Worldwide

I think I have a new pet peeve – candidates who are subjected to endless job interviews. I’m talking 5, 6, or more interviews. Here are 3 ways excessive job interviews are harmful to employers: 1. They have other options, and will exercise those options.

What NOT To Do Before An Interview


If you Google the phrase things to do before your interview , you’ll get plenty of hits. However, not nearly the same amount of attention is paid to advising jobseekers what not to do before an interview. Breathing exercises are a great way to take the edge off. .

Why Recruiters Should Consider Structured Interviews

Achievers - Recruiting

Your interviews are probably more unstructured than they should be. Too many recruiters and hiring managers ask interview questions that reflect their biases, increasing the likelihood that they don’t fairly compare candidates. Invite them to help create the interview questions.

Dealing With Anxiety During Your Interview


Interview anxiety can be a problem that many suffer from when looking for a job. It’s natural to feel anxious about a job interview. If you get anxious about job interviews , the following tips should help you manage your anxiety.

10 Smart Interview Questions for Data Analysts (Best Answers Included)


Here are 10 smart interview questions you should ask when hiring a data analyst for your business. To start, a general introduction with some basic “getting to know you” questions puts the candidate at ease and it makes the interview flow nicely. Moving on to the next part of the interview, it’s time to identify whether or not the candidate knows his stuff and has the technical skills required for the role. Looking for a more complete guide on interviewing?

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Almost Royal: How Not to Conduct an Interview

Recruiting Daily Advisor

As expected, their interview style leaves much to be desired. While several applicants attempted these ridiculous exercises (and one even claimed to actually be Jesus), one flatly refused and openly remarked about how offensive their questions were.

Here’s Why All Leaders Should Think Like Jeff Bezos and Interview Final Job Candidates


Early in my career, I read that Bezos took the time to conduct the final interview with each and every person that Amazon hired. There are three reasons why all founder-CEOs should conduct a final interview with every hire that’s made.

No Further Questions: Interview Hacks for Hiring Success

Recruiting Daily

Face-to-Face Interviews: Putting Your Best Face Forward. There are a million potential minefields between an interview and an offer. Your Greatest Strength: Top 3 Interview Hacks for Impressing Candidaets. Interview Hack #2: Ditch the Dated Decor.

How to Interview Candidates Effectively: 3 Simple Ways

Recruiting Blogs

Do we need a more effective way to interview candidates? How to make your job interview more effective? Here are 3 easy ways to make your job interview more effective at predicting job performance: 1. Conduct a structured interview. Conduct a behavioral interview.

I Can’t Stand It No More: Breaking All The Rules of Interviewing.

Recruiting Daily

I had finally interviewed my first candidate. My very first ever interview as a candidate was for a high school gig with Spencer’s Gifts at the local mall; you know, the place where the inventory consists of a weird mix of drinking accoutrements, adult accessories and novelty T-Shirts.

Interviewing Tips Not Enough? Here’s How to Guide Candidates Into Careers

Spark Hire

You gave him interviewing tips and coached him through several video interviews. Then your client postponed the interview. He’ll likely assume he’s qualified, so his real ‘in’ is the interview. It also gives your candidate aspects to focus on when they apply and interview.

Building a Winning Interview Team: What Roles Should You Include?


Interviews are traditionally tailored toward finding someone with the right professional background while glossing over team fit, culture fit and professional development factors. These initial interviews can be conducted on the phone.

Can’t Tell Me Nothing: Why The Job Interview Needs To Die.

Recruiting Daily

Nowhere is this more true than in the job interview. Of course, this diarhea of the mouth is somewhat excusable for job seekers, considering the question and answer format of most interviews puts the onus of them to be the ones filling dead air.

Tell Me About A Time When You Didn’t Suck at Interviewing.

Snark Attack

At its core, recruiting is more or less an exercise in making a good first impression; from the 6-8 seconds the average recruiter (if such a thing exists) spends reviewing a resume to the reported 35 seconds job seekers spend, on average, reading an online job description, making an immediate impact is imperative for both […]. OpEd candidate experience company culture confirmation bias interviewing matt charney repurposed crap

3 Job Interview Questions You Must Stop Asking


There are lots of bad job interview questions out there. (If If you want to see how you would fare against some good interview questions, take the free quiz “ Could You Pass This Job Interview? ”). My numerous studies and interviews with hiring managers have revealed that the following three job interview questions are the ones used by the majority of interviewers. The bad job interview questions are: Tell me about yourself. Interview Tips

Why You Should Use a Scoring System to Rank Candidates

Social Talent

For instance, how can you prove that you’re going with your gut when you’re shortlisting candidates, and not just exercising bias? Ideally, the hiring manager will also use this system when they’re interviewing candidates in the final round of the process.

System 189

The Second Interview: Rubber Stamp or Bear Trap?

Recruiting Blogs

So much of your efforts go into securing and excelling in a job interview. News of a second interview can be unsettling. Is the second interview just a box-ticking exercise? Failure to treat a second interview with the care of the first could result in you losing out.

Q&A Interview: How to Hire Great Customer Support Specialists


After that, we review the applications and resumes and our recruiting team schedules interviews with promising candidates. We ask nine interview questions that match our company and team values. Matt Dale is the Support Team Coordinator for Illuminate Education.

5 Tricks to Help You Mentally Prepare for a Job Interview


You’ve managed to catch the attention of a hiring manager at an attractive company and you’ve landed an interview! We know you’ve been waiting all week for your favorite show, but the night before a big interview is probably a good time to make use of your DVR.

The Second Interview: Rubber Stamp or Bear Trap?

Recruiting Blogs

So much of your efforts go into securing and excelling in a job interview. News of a second interview can be unsettling. Is the second interview just a box-ticking exercise? Failure to treat a second interview with the care of the first could result in you losing out.

Hiring Successful Marketers: An Interview with Hiten Shah


How should companies structure interviews? Have a purpose for each interview. Pair the candidate with an interviewer who knows exactly what to assess for at that stage. – Skill assessments interview (team leader). – Work ethic interview (someone with impressive work ethic). – Culture fit interview (HR team member or someone who understands/cares about culture). Should companies ask candidates to complete a post-interview exercise?

Interview Balancing Act: Candidate Experience vs. Assessment


A great interviewer wields two quite different superpowers: Creating a fantastic candidate experience (merchandising/selling) and assessing the candidate’s alignment with the target profile. Prepare interview questions that get at these abilities, behaviors and values.

What Recruiters Get Wrong When It Comes to Interviews

Linkedin Talent Blog

One area where I do think the criticism of our profession is warranted is in how we set up and manage the interview process. We all understand we are a “people” business, but seem to forget the whole “people” thing when it comes to interviewing. Interview Questions

How to Leave a Great Impression in a Job Interview

Recruiting Blogs

When it comes to job interviews, you should leave no stone unturned. Here are five tips on how to leave a great impression in a job interview. That might work for dinner parties, but it’s a huge faux pas when it comes to job interviews.

Technical tests: a valuable interview tool or a talent deterrent?

Recruiting Blogs

Technical tests; a common part of the interview process for many companies, but are they adding value to your process or deterring top talent from applying to your roles? Do they enhance the interview experience for the candidate?

3 Warning Signs Your ‘Great’ Candidate is Faking It


They may know enough about technology and process to muddle through their interviews, but their lack of nuts-and-bolts knowledge or sense of teamwork are sure to spell trouble down the road. Beyond that, Kelly pays attention to how candidates react when he proposes technical interviews. “I’ll

Dice 245

How the Companies that Everyone Wants to Work for Recruit Their Employees

Social Talent

It might give you some food for thought on the interview processes at your own organisation, because these ones clearly must be doing something right! #1: Interview/Hiring Process: According to Google’s career website , there are two types of interviews in the hiring process.

Technical tests: a valuable interview tool or a talent deterrent?

Recruiting Blogs

Technical tests; a common part of the interview process for many companies, but are they adding value to your process or deterring top talent from applying to your roles? Do they enhance the interview experience for the candidate?