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3 tips to excel in technical support from Elastic's Julie Baxter-Rudd

PowerToFly

Elastic ’s Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago. “I I was super lucky to find support early on,” she says with a smile. “It I have been lucky to work with some incredible and supportive people, but in truth, it's a choice.

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Meet Brian Paez – Technical Support Manager

SmartSearch

We are thrilled to feature Brian Paez, Technical Support Manager, SmartSearch, in our staff staff spotlight for November. My experience has allowed me to learn and grow in a team environment, as I serve and problem-solve our clients’ technical needs. So, who is Brian Paez?

Meeting 48
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How to build and support a top technical recruiting team

Prelude

How to build and support a top technical recruiting teamHow is technical recruiting and recruiting coordination in tech different from other recruiting specialties?

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The Future of Technical Support Outsourcing [Infographic]

RecruitLoop

There has been a growing need for technical support outsourcing. To learn more about the current status of this growing sector and what the future holds for it, check out this highly informative infographic created by our friends at IntelligentBee detailing what you need to know.

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Hard to Hire: Third-Party Recruiting & the State of Talent Acquisition Report

The talent acquisition challenges of today are unparalleled: 90% of survey respondents feel that the current hiring market is more challenging now than in the past! Recruiting as we’ve known it is evolving - how are you keeping ahead of the competition?

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4 tips to excel in technical support from Elastic's Julie Baxter-Rudd

PowerToFly

Elastic ’s Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago. “I I was super lucky to find support early on,” she says with a smile. “It I have been lucky to work with some incredible and supportive people, but in truth, it's a choice.

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Growing Your Career in Technical Support: 4 Tips for Getting Hired at Elastic from Support Director Heidi Sager

PowerToFly

"I'm definitely not the kind of person who could be heads down coding all day or, you know, in a lab all day long," says Heidi, who is currently a Support Director at Elastic. "I Second to that is her responsibility to evolve the business of support at Elastic. Heidi is also responsible for hiring support engineers for her team.

ATS 63