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Digital Transformation for Government Agencies

Forum One

Digital transformation or modernization for government agencies is about using new technologies to effectively change an agency’s ability to engage audiences and achieve its mission. Common challenges in government digital transformation pursuits include overlapping or redundant solutions and processes and siloed teams and communications.

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Government plans for digital identities: the plans explained

uCheck

The government recently published its plans on digital identities, centring around a new framework that will govern their future use. Digital identities are set to change the way we verify our identity to others – not just for DBS Checks, but in lots of different situations. What are digital identities?

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Experts Weigh In: Applying Artificial Intelligence (AI) and Machine Learning (ML) for Government

Forum One

I find the rapid developments in Artificial Intelligence (AI) and Machine Learning (ML) thrilling, with endless applications for our Forum One partners, but I know from discussions with my counterparts in government agencies that AI and ML can also be mystifying, and even scary. What types of projects are well-suited for AI?

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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency?

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How Government Can Adapt to the Current State of Twitter

Forum One

As a government entity, you may have joined Twitter years ago, using it to provide valuable customer experiences to your constituents and communities. But what if Twitter is no longer a reliable way to interact with your “customers”? All of this has left many Twitter users and organizations to ask themselves, “What do we do now?”

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How to Prepare For a Government Website Redesign

Forum One

Redesigning a government agency or department website is no small task. Here are the essential areas to focus on when taking on a government website redesign. Forum One works with local, state and federal government agencies. Forum One works with local, state and federal government agencies. What do your users need?

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Migrating Your Government Services to Digital: Getting Started

Forum One

Co-authored by Brian Stewart , Senior Government Executive, Siteimprove. There are a number of drivers for migrating your government services to digital such as the Integrated Digital Experience ACT (IDEA). Start with thinking about what services you have that are digital or need to move to digital.