Customer Service in the Age of AI: How Recruitment is Adapting
Professional Alternatives
MAY 9, 2023
Omnichannel support: Customers want to communicate with brands across a variety of channels, including live chat, phone, email, social media, and email. Self-service: Using self-service tools like FAQ pages, knowledge bases, and chatbots, customers seek to swiftly and easily solve their own problems.
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