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Are You Ready to Respond to the End of Employees?

NPA Worldwide

Assess Readiness, Communicate Value. Few companies, workplace consultants, or economists expect the outsourcing trend to reverse,” continues WSJ. For example, in the case of Southwest Airlines, use of contingent workers is not just about meeting the present demand, but a long-term strategic consideration.

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Can Call Center Simulations Attract the Talent You Need?

Employment Technologies

Many companies have moved toward self-help for customers (think airline reservations, shopping, banking, consumer services, transportation). While this trend offers a level of convenience for basic transactions, customers still seek live-agent support for more complex issues or purchases. Personalize Onboarding.

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How to Spot Rare Talent and Candidates with Specialized Skills

Contract Recruiter

You may have fewer applicants overall, but they’ll trend closer to the ideal candidate you have in mind. “I met with an art gallery manager who evaluated artists by saying ‘surprise me’ You can’t hire pilots by asking them to surprise you – that’s not going to make a successful airline.”

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11 Effective Customer Engagement Strategies to Boost Customer Loyalty and Profits

Recruiting Blogs

Southwest Airlines is an excellent example here. . The budget airline ranks #7 in Forbes' list of Most Engaged Companies and its dedication to delivering the highest quality of customer service and customer experience has resulted in 51% of Southwest’s customers being highly engaged with company activities. .

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The problem with hiring for ‘culture fit’

Workable

Culture fit is trending again—but not in a good way. Southwest Airlines famously screened job candidates based on their willingness to provide offbeat, fun experiences for passengers. There are more reliable skills assessments than going to ‘the right’ schools or working at ‘the right’ companies.

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Top 10 IT Recruiters to follow on Social Media in 2019

Hacker Earth

Amidst all of this, it’s important for you as a recruiter to keep yourself updated with mega trends and changes in the industry in your quest to win over the best talent for your organization. She’s definitely one recruiter you must follow closely to stay abreast with recruitment trends. Liane Hornsey.

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4 Ways to Build Agile Teams Using People Analytics

Visier - Talent Acquisition

Furthermore, the process that supports allocating people to teams (headcount planning) does not take into consideration important details about team formation, turnover trends, or projected employee movement. To rapidly build and deploy teams to meet a particular goal, then, HR leaders need nuanced insights.