Beyond the Tech - Techniques for testing vendor alignment
career.place
NOVEMBER 16, 2021
For some vendors, cost of the technology is just part of the full price tag. From highly responsive, 24/7, someone is always here for you support, to chatbots and ‘help pages’ that loop endlessly with no human in site. Support questions include: Self-help materials (FAQ pages, user forums, chatbots, etc.). The true costs.
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