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What You Need to Know About the Call Center Industry

4 Corner Resources Staffing Blog

Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). The Outlook of the Call Center Industry The global call center industry is massive and growing, projected to reach a value of $494.7 Emotional intelligence.

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Mastering the Art of Emotional Intelligence: The Key to Effective Leadership

Professional Alternatives

Mastering the Art of Emotional Intelligence: The Key to Effective Leadership What Is Emotional Intelligence? Emotional intelligence, often referred to as EQ, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others.

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Elevating Sales Excellence: The Imperative to Upskill in 2024

The Perfect Hire

Leveraging Artificial Intelligence. As the use of artificial intelligence (AI) grows more pervasive every day, sales leaders are seeing major industry transformations, including automation, data analysis, and enhanced productivity. Equally important is identifying the values that align with the culture and work environment.”

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Hiring for Soft Skills – The Secret to Success

Hireserve

Soft skills encompass a broad range of personal attributes, behaviours, and qualities that enable individuals to work effectively with others, adapt to change, and succeed in diverse professional settings. A company culture of teamwork and cooperation ensures that people feel proud to work for your organisation.

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30 Examples of Employee Strengths Every Company Needs

Hundred5

So if you want to build a dreamy company culture, look at your people first. They can be hard or soft job-related skills, but regardless, they fundamentally shape company culture. Examples of key employee strengths can be emotional intelligence, problem-solving, or communication skills. Because think about it.

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65 Recruitment Statistics to Help You Hire Better in 2024

Recruiter Flow

Increased use of generative AI, shift from a candidate-driven market to an employer-driven market, hiring freeze, layoffs—all this creates a new direction for the recruitment industry. 26 of job seekers are influenced by diversity, equity, and inclusion messages employers post on their social media. Source 38.

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How Could ChatGPT Impact Recruiting and Talent Sourcing?

WizardSourcer

Writing job descriptions: ChatGPT can be used to generate clear and compelling job descriptions based on the job requirements and the company’s culture, which can attract more diverse and qualified candidates. Therefore it’s important to train it on diverse and inclusive data and set up the parameters accordingly.

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