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What You Need to Know About the Call Center Industry

4 Corner Resources Staffing Blog

Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). The Outlook of the Call Center Industry The global call center industry is massive and growing, projected to reach a value of $494.7 Emotional intelligence.

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How to Look for Emotional Intelligence in a Video Interview

Spark Hire

As cultural fit and personality take center stage, hiring professionals are focusing less on IQ and more on EQ, or emotional intelligence, as an indicator for employees who will work well with others. What is emotional intelligence? Gauging emotional intelligence in the video interview.

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Elevating Sales Excellence: The Imperative to Upskill in 2024

The Perfect Hire

Leveraging Artificial Intelligence. As the use of artificial intelligence (AI) grows more pervasive every day, sales leaders are seeing major industry transformations, including automation, data analysis, and enhanced productivity. Data-Driven Decision-Making. The Need to Upskill Underperformers.

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Psychometric Testing vs Job Simulations

Vervoe

While psychometric testing companies do their best to convince recruiters that cognitive assessments are a must, are job simulations the modern alternative? In fact, this debunked assessment is still commonly used during the hiring process. In fact, this debunked assessment is still commonly used during the hiring process.

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65 Recruitment Statistics to Help You Hire Better in 2024

Recruiter Flow

Increased use of generative AI, shift from a candidate-driven market to an employer-driven market, hiring freeze, layoffs—all this creates a new direction for the recruitment industry. 34% of candidates from a survey reported not hearing back from the recruiter in over 60 days and only 7% were notified of not getting the job.

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Elevating personal and professional growth: Effective learning and development strategies

Devskiller

Learning and development play a crucial role in enhancing skills, a necessity in an era where technological advancements and industry shifts are frequent. This approach centers around a thorough assessment of an individual’s unique strengths and weaknesses. In this process, constructive feedback is particularly valuable.

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7 Tips for Recruiting Remote Employees

Recruiting Daily

In today’s job market, recruiters need to hire for potential, not experience, as highly gifted candidates are the first to be hired or develop key industry skills. Emotional intelligence and empathy. List all required skills in a bullet-point format and avoid industry jargon. Assess the Candidate’s Company Culture Fit.