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What You Need to Know About the Call Center Industry

4 Corner Resources Staffing Blog

As consumers, we call companies to pay a bill, make a purchase, resolve an issue, or ask for information. Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). The people responsible for delivering that service?

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How to Look for Emotional Intelligence in a Video Interview

Spark Hire

As cultural fit and personality take center stage, hiring professionals are focusing less on IQ and more on EQ, or emotional intelligence, as an indicator for employees who will work well with others. What is emotional intelligence? Gauging emotional intelligence in the video interview.

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The Downside Of AI Technology In The Hospitality Industry

Gecko Recruiting

Artificial Intelligence (AI) is slowly transforming the hospitality industry by enhancing the guest experience through personalized services, automated check-ins, and more efficient operations. In this blog, we will explore the downside of artificial intelligence and the impact this new technology has on the hospitality industry.

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Mastering the Art of Emotional Intelligence: The Key to Effective Leadership

Professional Alternatives

Mastering the Art of Emotional Intelligence: The Key to Effective Leadership What Is Emotional Intelligence? Emotional intelligence, often referred to as EQ, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others.

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[Podcast] Industry Spotlight | Joshua Smith – SVP at Adecco – Balancing Tech, Talent, and Human Connections

Crelate

Show notes In this episode, Joshua Smith sheds light on the transformative power of technology in recruitment—from the use of mobile recruiting vans to the ethical implementation of AI and data analytics that are redefining industry practices. Kortney Harmon [00:00:23]: Hi, I'm Kortney Harmon, director of industry relations at Crelate.

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Hiring for Soft Skills – The Secret to Success

Hireserve

Unlike hard or technical skills, which are directly related to specific tasks or jobs, soft skills are transferable and applicable to various roles and industries. Problem-solving skills enable individuals to adapt to challenges, make informed decisions, and continuously improve processes.

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Psychology in construction: A psychologist shares her insights

Recruiting Blogs

Celebrity psychologist and international speaker Charissa Bloomberg has a history of applying her skills in the engineering, mining, and construction industries. On a personal level “Construction industry members often live away from their families for long periods of time, which puts a strain on their close relationships.