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What You Need to Know About the Call Center Industry

4 Corner Resources Staffing Blog

Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). Hiring candidates who are a strong fit for the job can minimize resignations, which reduces the cost of hiring and training new agents. Emotional intelligence.

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How to Hire Emotionally Intelligent Leaders

Recruiting.com

Do you know how emotionally intelligent your organization’s leaders are? According to a study in Industrial and Commercial Training, organizations with emotionally intelligent leaders have more engaged and satisfied employees. The post How to Hire Emotionally Intelligent Leaders appeared first on Recruiting.com.

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Mastering the Art of Emotional Intelligence: The Key to Effective Leadership

Professional Alternatives

Mastering the Art of Emotional Intelligence: The Key to Effective Leadership What Is Emotional Intelligence? Emotional intelligence, often referred to as EQ, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others.

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Elevating Sales Excellence: The Imperative to Upskill in 2024

The Perfect Hire

Leveraging Artificial Intelligence. As the use of artificial intelligence (AI) grows more pervasive every day, sales leaders are seeing major industry transformations, including automation, data analysis, and enhanced productivity. According to Fox, real-world application is critical for sales training to have an impact. “We

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[Podcast] Industry Spotlight | Joshua Smith – SVP at Adecco – Balancing Tech, Talent, and Human Connections

Crelate

Show notes In this episode, Joshua Smith sheds light on the transformative power of technology in recruitment—from the use of mobile recruiting vans to the ethical implementation of AI and data analytics that are redefining industry practices. Kortney Harmon [00:00:23]: Hi, I'm Kortney Harmon, director of industry relations at Crelate.

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Hiring for Soft Skills – The Secret to Success

Hireserve

Interpersonal skills and people skills are harder to train for. Unlike hard or technical skills, which are directly related to specific tasks or jobs, soft skills are transferable and applicable to various roles and industries. These so-called hard skills are extremely valuable, but they can also be learned.

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Top 10 Healthcare Career Resources Articles of 2022

Hospital Recruiting

Do not rank programs where you do not want to train. Trained in medicine based on the medical model. Trained in medicine based on the nursing model. How Important is Emotional Intelligence in Recruitment? There is EI training available to develop one or more of the EI categories. Key Takeaways.