What You Need to Know About the Call Center Industry
4 Corner Resources Staffing Blog
MARCH 26, 2024
Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). Hiring candidates who are a strong fit for the job can minimize resignations, which reduces the cost of hiring and training new agents. Emotional intelligence.
Let's personalize your content