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Faces of HR: Eric Cormier on Emotional Intelligence, Empathy, and Trust

Recruiting Daily Advisor

Eric Cormier We recently connected with Cormier to discuss how he got his start in the industry, his biggest influences, and his best mistake. My HR director noted my communication skills and my application of emotional intelligence and empathy during the project and encouraged me to join her team in the HR department.

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Mastering the Art of Emotional Intelligence: The Key to Effective Leadership

Professional Alternatives

Mastering the Art of Emotional Intelligence: The Key to Effective Leadership What Is Emotional Intelligence? Emotional intelligence, often referred to as EQ, is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others.

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Thriving Among Competition: Recruitment and Retention Strategies to Become a Destination Employer  

Recruiting Daily Advisor

In a competitive workforce with a limited talent pool, recruitment and retention strategies have become more essential than ever. To meet the evolving demands of the workplace, employers are paying more attention to qualities such as communication styles, digital literacy, adaptability and emotional intelligence.

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What You Need to Know About the Call Center Industry

4 Corner Resources Staffing Blog

This aids in customer retention and boosts customer lifetime value. Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). It’s growing at a rate of about 6%, which is a bit higher than the average for all industries.

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The 2023 Tech Industry is Primed for Staff Augmentation

Recruiting Daily Advisor

When it comes to the future of the tech industry, everything rides on the quality of its workers. But even if we want to build well-staffed tech teams, issues like high rates, low retention, and recruitment challenges can get in the way. Soft skilled employees also help with retention. But we’re facing two main issues.

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The Best Recruiters Have High Emotional Intelligence

Recruiting Blogs

In 2017, the turnover rate within the recruitment industry was 352%. Emotional Intelligence is a variable that has been shown to positively affect retention rates across industries. Those with palpable emotional intelligence evaluate their own thoughts and feelings to take the most effective action.

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Broadleaf’s Top Blogs of 2023

Broadleaf

The Effects of the Labor Shortage on Workers While employee resignations began to slow in the second part of 2023, businesses in all industries continued to struggle with filling open positions. Related: Emotionally Intelligent Leadership and Employee Retention What is MSP? Amid discussions of a looming U.S.