What You Need to Know About the Call Center Industry
4 Corner Resources Staffing Blog
MARCH 26, 2024
This aids in customer retention and boosts customer lifetime value. Turnover Turnover is a huge challenge in the call center industry, with average annual turnover rates ranging from 30 to 45% (a turnover rate of 10% is considered ideal). It’s growing at a rate of about 6%, which is a bit higher than the average for all industries.
Let's personalize your content